Refund & Returns Policy

*Effective Date: 7th October 2023

Welcome to bluelightdefender.online, operated by E-empire LTD. We appreciate your trust in our products, and your satisfaction is our priority. This Refunds and Returns Policy explains our process, conditions, and timeframes for product returns and refunds to ensure a seamless experience for our valued customers.

1. Eligibility for Returns

We accept returns for physical products within 14 days from the date of purchase. To be eligible for a return, the item must be unused, in the same condition as received, and in the original packaging.

2. Initiating a Return

To initiate a return, please contact our customer support team via email at arijit54321maity@gmail.com. Provide your order number, product details, and reason for the return. Our support team will guide you through the process and provide you with a Return Merchandise Authorization (RMA) number.

3. Return Shipping

Customers are responsible for return shipping costs unless the return is due to a defective product or an error made by E-empire LTD. We recommend using a trackable shipping service to ensure your return is received.

4. Refund Process

Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.

5. Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us at the provided email address.

6. Non-Refundable Items

Certain items are non-refundable, including gift cards and downloadable software products.

7. Contact Information

If you have any questions or concerns regarding our Refunds and Returns Policy, please contact us at:

E-empire LTD
Subhas Road, Athilagori, Contai
Email: arijit54321maity@gmail.com

Fair and Transparent Policy

We have designed our Refunds and Returns Policy to be fair and transparent for both our customers and our business. We are committed to addressing your concerns promptly and efficiently. Thank you for choosing bluelightdefender.online. Your satisfaction is our success.